Alexandra House Access Statement

Introduction

We aim to cater for the needs of all visitors. Our home is situated on West Street which is between the Esplanade and A165 Filey Road on South Cliff. The house is a 160 year old Victorian semi-detached; there are therefore some features which might make access difficult for those with limited mobility. We are located on a slight incline and have 6 rooms on two levels. Rooms are not suitable for wheelchair users.

Pre- Arrival

• We are located on West Street situated between Esplanade Gardens and Avenue Victoria facing the sea.

• There is a bus stop 10m from the entrance along the pavement from where there are regular services. Service No 1

• The nearest shops are around ¼ mile away.

• The nearest railway station is in Scarborough town centre, which is approximately 1 mile away. Station taxis are usually available from the station but we can book one for you in advance if required. 

• There are several local taxi companies; we can make bookings in advance for you.

• Breakfast Menus can be provided in large print if required. We regret we do not have the facilities to prepare documents in Braille. 

• Our website www.scarborough-alexandra.co.uk provides pictures of our accommodation and further information about the services we provide.

• You can contact us by telephone or e-mail. Please see the “Contact Information” section of this document for full details. 

• We regret that we are unable to accommodate dogs or pets. 

Arrival and Car Parking

• To ensure your accommodation is ready we ask that guests do not normally arrive before 2pm, earlier arrival may, however, be possible by prior arrangement. 

• Parking is opposite the guest house on the main road in clearly marked areas.

• Before entering the guest house there is one step up before going up another 6 steps towards the entrance. Handrail is on the left 

• We offer assistance with luggage.

Main Entrance

• The front entrance leads into the hall. There is 2 small steps. 

• The front red door is always open however the white glass door is closed, please ring the bell on your arrival.

• Guests are escorted to their rooms and will have the facilities explained prior. 

• The breakfast room is situated to the right just off the hallway upon entry.

• If we are out at any time we have a ‘how to contact us’ message on the hall sideboard. 

• Carpets are fitted throughout except the hallway.

Guest Accommodation- Public Areas

• The hallway has the breakfast room situated to the right from the entrance. There are 15 steps (stairs) to the first floor which has a handrail on the left hand side. The stairs are carpeted.

• We have 5 guest bedrooms on the first floor (please see section ‘bedrooms’ for more information). 

• There is another raised step before bedrooms 1 and 2.

• There is a further 6 steps (stairs) before reaching bedrooms 3, 4 and 5 with a handrail to the right. 

• To reach bedroom 6 there is another 15 steps (stairs), a small landing then a further 5 steps (stairs) the handrail is situated on the right hand side.

• The house is centrally heated throughout however temperatures can be adjusted in each room to suit individual requirement. 

• Access to the garden is through the main door.

• Within the breakfast room is a small seating area consisting of a sofa, high backed chair and coffee table. 

• A selection of local maps, magazines, books and videos are available.

• For children games, books and videos are available. 

Breakfast Room

*     Breakfast is served in the breakfast on the ground floor.

• Furniture layout is flexible and can be repositioned on request. 

• There are 5 tables 74cm high with 4 legs and 1 table is pedestal style 72cm high. 

• The room is fully carpeted. 

• The chairs are without arms 45cm from floor to seat.

• We do play background music. 

• At table service is offered.

• Vegan, vegetarian, gluten free and most other diets are catered for. 

• There is no smoking throughout the premises. 

Guest rooms 

• Tea, coffee, hot chocolate, herbal teas and boiled sweets are provided as well as complimentary still and sparkling bottled water. 

• We also provide a hairdryer, sewing materials, shower caps. A first aid kit is also available.

• We provide liquid soap, shower gel/ shampoo and hand/body lotion. 

• We provide cotton bedding.

• Hand towels and bath sheets are provided. 

• All pillows are synthetic with cotton covers.

• There is hanging room for clothes, chest of drawers and bedside cabinets/ shelves in each room. 

• There is additional seating in each room.

• Each room has a alarm clock, combo TV and Video. 

• Carpets are fitted to all rooms with vinyl floor in all en-suites.

 Room 1 Standard Twin

• Situated to the rear this bedroom is L shaped with an en-suite at one end, consisting of a shower, WC and hand basin within a vanity unit.

• 2 single beds of  height 56cm are situated in the room. Access is from one side only. Tub chair.

Room 2 Standard Double

• Situated to the rear with a 4ft 6” double bed height 46cm with access from both sides. En-suite consisting of a shower, WC and hand basin. 

• This room is also available as a deluxe single.

Room 3 Deluxe Double

• Situated to the side with 4ft 6” double bed height 56cm with access from both sides. En- suite consisting of a shower, WC and hand basin.

• Additional seating area of sofa and chair and large coffee table.

Room 4 Family/ Deluxe Double

• Situated to the front of house with bay window aspect has 4ft 6” double bed height 54cm with access from both sides and trucked single bed height 60cm with access from one side only. En-suite consisting of shower, WC and hand basin.

• Additional seating area of sofa and tub chair.

Room 5   Standard Single

• Situated to the front of house with 3ft single bed height 60cm with access from one side only. En-suite consisting of shower, macerating WC and hand basin.

Room 6   Standard Twin

• Situated on the top floor at the rear,  up two flights of stairs with two single beds height  55cm with access from both sides. En- suite consisting of shower, WC and hand basin.

• Additional seating area consisting of a sofa. 

Garden

• We have a seating/ patio area to the front of the house

• We provide a patio table and 4 chairs for guests to use. 

Additional Information

• There is a fire extinguisher in the entrance hall and two others on the middle landing and top landing. These appliances are checked yearly and the the fire alarm is checked weekly.

• In the event of a fire there is an alarm bell and emergency lighting. Please advise us if you have a hearing impairment that might prevent you hearing these warnings.
• The primary evacuation route is via the front entrance/ door at the bottom of the main staircase.  

• Meeting point is at the car park opposite the guest house.

• We do not permit smoking in the house but you may smoke outside on the street. 

• Wireless broadband is not available.

• First aid kit is available. 

• We do not allow take-away food to be taken to any room.

• We participate in Families Welcome ( please refer to our website for further information). 

Contact Information 

• Address: 21 West Street, Scarborough, YO11 2QR

• Telephone: is 01723 503205. When we are away from the house this number is diverted to our mobile phone.
• Mobile Phone: 07847427483 or 07946030367
• If we do not answer please leave a message on the answer machine and we will get back to you A.S.A.P. 

• E-Mail address: info@scarborough-alexandra.co.uk

• Website: www.scarborough-alexandra.co.uk 

• We are open all year but we do take holidays and close for Christmas. 

Future Plans for Alexandra House 

We are planning at the end of the season to redecorate rooms 3 and 5 and are looking to purchase new LCD digital televisions before the digital switch over.
If you require further details or have any comments about the services we provide do not hesitate to contact us.

Updated 13/08/08 

Carol and Dave Brown